Highly engaged employees with diverse backgrounds contribute to improving the quality of our products and delivering greater customer satisfaction. We invest in skill-building, leadership development and continuing education at all levels to help our people achieve their professional goals.
Our training curriculum for Trex Customer Experience Center employees earned the 2022 Best Learning and Development Program award from the International Customer Management Institute. This award reflects our efforts to support better onboarding, improve agent performance and deliver ongoing coaching and development.
Investing in tomorrow’s leaders is crucial to our future growth and success. We build employees’ leadership skills through in-person courses, online resources and one-on-one mentoring programs. In addition, we provide internship opportunities for college graduates at the start of their careers.
Our company values inspire us to continuously improve how we attract a diverse workforce, uphold equity for all employees and nurture an inclusive culture.
We reinforce our commitment to equal employment opportunity by striving to lead our industry on hourly wages, salary and total compensation. We also regularly review our compensation structures to maintain equity along gender and ethnicity lines.
Our leadership team holds plant communication meetings monthly to share information and gather team members’ input. Additionally, we host quarterly and ad-hoc all-hands meetings to update employees on business results and answer questions.